Frequently Asked Questions
Find your question below, or contact us.
We currently ship to Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Western Australia, Victoria, & Tasmania.
If you wine has not yet shipped, contact us immediately, and we’ll make sure it gets sent to the correct address. You can also update your addresses in your My Account.
Orders typically take 1-2 business days (Mon-Fri) to process. Once an order is placed you can expect a confirmation email letting you know that we have received your order and it has begun processing. When the order has shipped you will receive tracking information. Processing delays: During holidays and some promotions our processing times may increase to 2-3 business days.
Contact us ASAP!
We accept all major credit cards and bank cards.
You do not need to have an account or membership to purchase wine at Drury Lane Estate, but if you wish to track and view your orders you do.
Once you get to the page where you are asked to enter your contact information and shipping address, if you look to the right, you’ll find the space designated for your code entry (not to be confused with the ‘Notes’ box). Simply type it in and click the “Apply” button.
Under the Australian Consumer Law if the customer receives a faulty product or service they are entitled to a full refund including shipping costs. All wines delivered to you by Drury Lane Estate are covered by our guarantee.
Just email email@example.com and we’ll take care of returns for you by either delivery driver picking up from your door, or you dropping it at your local post office.